Adi Patil

Head of Customer Success @ Clazar

Ex Implementation Leader @ Chargebee, Ex @ Deloitte, BNY Mellon

Builder and learner. Passionate about customer success, AI tools, and systematic learning.


CURRENTLY

Managing post-sales operations at Clazar for 250+ customers, achieving 120% NRR and 4.95+ CSAT scores.


WRITING

Jan 23, 2026 - Mounjaro
Oct 12, 2025 - Parenting
Feb 12, 2025 - Work Anniversary
Feb 10, 2025 - Airport
Jan 23, 2025 - Does your word hold weight?

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PRODUCTS

Supermemory — AI-powered memory management

Fold — Financial platform

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HOBBY PROJECTS

Melbo.ai — AI-powered skills profile with gamified learning workflows (defunct)

Zenlink.in — Browser bookmarking tool for better link organization

Poet — Create beautiful, shareable screenshots of anything on the web

Medfolio — Track your prescriptions and test results in one place, organized by AI. Self-hostable — run it on your own machine.


EXPERIENCE

Clazar (Current) — Leading complete post-sales function for 250+ AWS Marketplace customers. Achieved 120% NRR, sub-30-minute response times, and 4.95+ CSAT scores.

Chargebee — Scaled implementation operations during company growth from $7M to $100M+ revenue. Built global teams and reduced implementation timelines by 75%.

Deloitte — 5 years in technical consulting, SharePoint solutions for financial services clients.


GitHub / Twitter / LinkedIn / Email